The first and most important function of customer service helpdesk software is to enable responding to customer inquiries. Additional but not less important functions are creating and sustaining customer relationships, cherishing loyalty that encourages current customers to come back and purchase again, using insights to get more leads, and providing the foundation for beating the competition and complying with industry demands.

With that said, below is a list of customer service helpdesk software solutions you should check out. Enjoy!

1. Re:amaze

Re:amaze stands out as one of the most comprehensive options, allowing clients to reach out to support staff in whatever manner they see fit. Customer service is provided via email, live chat, social media, smartphone SMS/MMS, and other methods.

Re:amaze’s live chat capabilities are particularly valuable because they enable users to build smart chats so that the support team can easily, accurately, and reliably respond to customer requests. The Chat module keeps track of customer-related conversations and contact in the networks available, then transfers the information to the Live module.

Re:amaze has many features, including blogging, collaborative inboxes, and, most notably, satisfaction surveys. You may also combine it with various well-known third-party apps, such as ShipStation, Klaviyo, Stripe, Slack, Mailchimp, BigCommerce, and so on.

Pricing

Pricing is determined by the number of employees using Re:amaze per month and starts at $29. It can go up to $69 per month for larger organizations that may require things like department groups, staff schedules, or a screen sharing function.

For advanced monitoring, a personalized domain, the right to handle various brands/stores in one account, and more, you will pay $49 per month.

2. Help Scout

Help Scout has a feature called Docs Site that allows you to expand your knowledge base.

This helpdesk software has a comprehensive reporting section, which should be mentioned. It allows you to prepare reports and prioritize them. You will get a notification when a report is complete. Plus, this section has another significant benefit: it allows you to monitor the customer satisfaction metric.

Pricing

You can save up to 33% on Help Scout’s pricing plans if you pay yearly. Check them out below!

3. Gorgias

Gorgias is designed for eCommerce retailers who use technology and machine learning to have excellent customer service without sacrificing personalization. It imports customer and order data from your Shopify, Magento, or BigCommerce store, which can then be used in templates (also known as macros) to create automatic answers that sound as if a person is answering the phone.

The best part is that you can simplify a variety of mundane activities. You’ll have access to Gorgias’ “Smart Autoresponders” feature, which merges your pre-set rules with customer data to generate automated, customized communication.

Gorgias claims that if you use their approach to its full potential, you will automate up to 30% of your email replies!

Gorgias provides over 20 integrations divided into three categories: eCommerce, support platforms, and business applications (Gmail, Twitter, Instagram, Mailchimp, etc.).

Pricing

The most simple plan, which allows 350 tickets a month, costs $50 per month. They charge for tickets rather than seats, which ensures that only the tickets you answer to are billed. You may also answer a single ticket as many times as necessary to fix an issue. For 6,000 tickets a month, the price rises to $625 per month.

4. Freshdesk

Freshdesk is well-liked on the internet for its simplicity, appealing user interface, and cost-free schedule. Freshdesk is a viable option for both small and large companies. It is known to have the effective sophistication of a service desk and the flexibility of a simple support desk toolset due to a balance of the most required feature sets.

Freshdesk’s shared mailbox lets you prioritize and categorize tickets using keywords and assign them to support agents. These features can help clear up the confusion over who should work on which ticket. In addition, Freshdesk allows staff to address issues directly from the dashboard. Gone are the days when you had to sift through countless email threads for an answer to a question!

This solution is compatible with so many popular eCommerce solutions such as Shopify, BigCommerce, Instagram, ChannelReply, PrestaShop, Metorik, and many more.

You’ll also have access to the following features in the shared mailbox: Collision Detection, Canned Responses, Custom Ticket Views, Merging Tickets, and much more.

What is Freddy AI?

Freddy Al is at the heart of all Freshdesk functionalities because it allows customers to get responses easily, communicate with additional facts, and be guided through the resolution process. Plus, you can use the chatbot creator to develop a bot that offers customized assistance to your customers.

Pricing

Freshdesk has five different pricing plans, so you should be able to find one that suits your needs.

5. Kayako

Kayako’s out-of-the-box solution will help you increase customer satisfaction. It’s a simple, multi-channel eCommerce helpdesk solution that gives you more versatility so you can give better service to your customers.

You get to use several email inboxes. Plus, with social media tools like Facebook and Twitter, you can easily respond to your customers and fix their problems.

Kayako allows you to divide work among several teams such as warehouse, customer care, and refund management.

Kayako can be integrated with WooCommerce, BigCommerce, Shopify, and other platforms through APIs or Zapier to automatically sync customer details. You may also record necessary customer information to keep it on hand.

Of course, you should also have an FAQ section, which would answer the majority of questions and reduce the workload.

Include analytics in the support center to understand what your customers look at and ask for. In addition, use the CSAT score and metrics to better understand customer loyalty and team success, as well as identify aspects that you can improve.

Pricing

Kayako has three different pricing plans to choose from, so ideally, one of them will spark your interest.

Conclusion

That concludes our roundup of five great customer service helpdesk software solutions for your eCommerce store! As demands shift and customer service practices evolve, helpdesks continue to grow year after year.

Customers are the lifeblood of an online store. Even if your product or service is excellent, your store can fall apart if you do not have excellent customer service. So, if you want your business to reach new heights, keep customers comfortable.

And remember, use helpdesk software to keep track of everything from the first contact to problem resolutions and customer engagement.

The post Customer Service Helpdesk Software for eCommerce Stores: Provide Great Solutions Swiftly appeared first on WP Pluginsify.

If you want huge success, your hard work won’t be enough. You’ll have to include more people in the process. You might want to hire more members of your team, but you may also consider outsourcing.

What do you do when you cannot complete content according to your schedule? You outsource to an essay writing service. What do you do when you want to upgrade the visual elements of the website? You outsource some of the work to a professional graphic designer.

Outsourcing is one of the most practical tips for website owners. The maintenance of your WordPress site, in particular, is one of the crucial aspects you could outsource. Think about it: keeping a WordPress site in working condition all the time demands a lot of work. If any mistakes occur during the process, you may lose your customers in the middle of the checkout process.

A WordPress support service will make a huge difference in the effectiveness of the entire project.

You’re not convinced? We’ll list 5 important reasons why you should outsource to a WordPress maintenance service.

1. You’ll Get Important Tasks Done with No Effort

A professional WordPress support service has nothing to do with customer support. That’s a whole other thing! It has to do with website support.

These are professionals, who will perform tasks such as frequent site backups, monitoring and fixing of security issues, analytics and activity monitoring, designing and redesigning. Optimizing elements for best performance, WordPress updates, coding, changes in design, regular updates to the plugins, themes, and WordPress core. This list could go on and on.

Many WordPress site owners are not developers. The easiest thing for them to do is pick a theme and launch a simple website. That might not be enough if you aim for real success. Yes; a WordPress site is pretty easy to design and launch if you don’t want extraordinary results.

But let’s be honest: a great WordPress project is no joke. It requires high levels of professionalism and expertise, which a support service can provide.

If you fail to perform everything well, you’re practically inviting hackers to get in the site. If we’re talking about an e-commerce WordPress site, that’s a serious issue. That’s exactly why you need a good and experienced team to take care of the updates and all other tasks related to website security.

2. You’ll Actually Save Money

Depending on the service and package you choose, you’ll pay somewhere from $50 to $150 per month for dedicated support. That might seem like a big expense before you realize what the investment does for you.

If you hire individuals to repair issues with your WordPress site, you’ll still have to rely on them on a monthly basis. Sure; you may outsource the task to an individual freelancer. But keep in mind that an individual cannot do what a team can do, and you’ll still be spending more money, depending on the issues that have to be fixed.

Trained programmer won’t accept to work for a low hourly rate. Since they will have to spend several hours working on your website, you’ll eventually be looking at a higher price.

3. You Save a Lot of Time

WordPress maintenance is not a choice. It’s essential for the success of your website, and it does take quite some time. Sure; you can maintain your own website for free, but you’d have to make a huge time commitment in order to learn everything if you’re not a trained developer.

Your time is limited and you probably have other things to think about, such as the content calendar, keyword optimization, and marketing. You’re doing your own thing, after all. When you outsource the support to experts, you’re saving a lot of time while boosting the efficiency of your online project.

4. You’ll Easily Recover from Incidents

You have to make a commitment to ongoing analysis of your website, so you’ll identify the issues before they cause major problems. The faster you respond to such issues, the less damaging they are to your online business.

A WordPress support service will perform constant monitoring and will act as soon as a problem arises. Remember: these are experts who know what to do and have a contingency plan for all kinds of incidents that might occur.

5. Offsite Backups Are Part of the Deal

When you outsource WordPress support to a professional service, offsite backups are usually included in the package. That’s something that’s absolutely necessary for any WordPress site, but it’s also something that most e-commerce site owners don’t know how to do. They are focused on the overall business, so they tend to avoid some technicalities.

Your WordPress website has to be backed up all the time, so you won’t lose data. Saving money is important, but not at all cost. Backups are something you definitely don’t want to save money on.

Wrapping Up

Your website is the face of your business. Even if this is not an e-commerce site and you just use it to develop a personal brand, it’s still important for the site to be impeccable. Even if you had all the skills, it would be impossible to take care of all aspects of development, maintenance, and recovery all by yourself.

That’s exactly what makes a WordPress support service a useful investment. Your competitors are probably investing in such a service, too. Think about it: is it time to make a true commitment to success?

The post 5 Important Reasons to Use a WordPress Support Service appeared first on WP Pluginsify.

In this way, after problems are detected and reported, they will immediately be notified to the support team, who then diagnoses and comes to the customer’s rescue at once!

Catchers Helpdesk WordPress Plugin

Let’s check out some of the features in the plugin, shall we?

Ticket Tracking

Every request sent to your support email becomes a ticket in your helpdesk. You can easily categorize and prioritize tickets and assign them to the right people in your team.

And you don’t have to worry about multiple agents responding to the same ticket anymore because everyone on your team can see who is working on each ticket, as well as its status.

Customer Cards

Main Features

Catchers Helpdesk WordPress Plugin includes several great features such as:

• Ticket Tracking
• Customer Cards
• Embed Contact Form Tools
• Ticket Fetching via Emails
• Awesome Integration with WordPress Themes
• Client’s Personal Front-end Space
• Easy Installation Process
• And much more!

You can choose either the free or the pro-Catchers Helpdesk WordPress Plugin depending on your needs. In addition to those wonderful features of the free plugin. The pro-version of the plugin also offers:

• Saved Replies
• Conversation Feed Filtering
• Forwarding
• Cc and Bcc Fields
• Private Notes
• Ticket History
• Insert Footer into Replies

Want to develop your WordPress website and please your customers? The Catchers Helpdesk WordPress Plugin is right there awaiting you. Why not check out the plugin demo!

Besides offering so many useful and realistic features Catchers Helpdesk WordPress Plugin also gives you a clean interface and secure platform to use. This WordPress plugin will do a great job of what it promised to do.

Details & Download | Demo

The post Catchers Helpdesk WordPress Plugin: Catch Your Client’s Dreams appeared first on WP Pluginsify.